MAA (Mid-America Apartment): honest review after 2 years at their Ballantyne property

Year 1: responsive, reasonable. Year 2: completely different staff, maintenance tickets closed without being fixed, renewal quote came in at 18% over current rent with 4 days to decide. When I said I needed more time, the leasing agent said 'we have a waitlist for your unit.' I moved out. The unit sat empty for 6 weeks.