RPM Living ignored my AC repair request for 19 days in July. In Charlotte. In July.

I submitted the maintenance request July 3rd at 8:47 AM. The AC unit had stopped cooling two days earlier, on July 1st. I waited to see if it was a fluke. It was not a fluke. By the 3rd, the apartment was hitting 87 degrees by 9 PM.

I called the emergency maintenance line on July 4th, a holiday. It rang seven times and went to voicemail. I left a message describing the temperature and that I was unable to sleep in the unit. No callback. I called again July 5th. A technician came July 5th in the afternoon, looked at the unit for 12 minutes, and said he needed to order a part.

The part was supposed to arrive within 5 business days. By July 19th I had not heard anything. I called. I was told the part had arrived but they hadn't scheduled a return visit yet. They came July 22nd. Wrong part. They left. Correct part was ordered July 23rd. Arrived July 28th. Installed July 31st. 33 days from first request to working AC, in Charlotte, in July.

My apartment hit 91 degrees on July 14th. I have a photo taken in the kitchen at 11:30 PM showing 91.2 on a digital thermometer. I stayed with a friend for four nights during the worst of it. I kept a dated log of every temperature reading, every call, every email. When RPM offered me a $100 rent credit at the end of it, I told them I'd see them in small claims court and asked them to please provide their registered agent's address. They upgraded the offer to $300. I said no to that too.