They billed me $425 for a 'broken towel bar' I reported on my move-in checklist

The towel bar in the master bath was already loose when I moved in. I noted it on my move-in inspection sheet, took a photo, and submitted it the same day. At move-out, the charge appeared on my itemized list: $425 for 'damaged bathroom hardware requiring full replacement.' I emailed them my photo with the timestamp. They removed the charge after 3 emails, no apology.