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My building's 'smart home system' has been down for 47 days. The app still charges $18/month.

SmartHome_Dummy_CLTNoDa4d ago

The smart home app controls the thermostat, door lock, and package notifications. It stopped working April 3rd. Maintenance says it's 'a system issue being resolved.' The $18 technology fee on my rent bill remains unchanged and was charged again May 1st.

Smart Home Technology Fee Funny Mandatory Fees

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TechFeePhilosopher3d ago

The technology fee is the one that really gets me. It's not for a specific service. It's for 'access to building technology.' That phrasing is specifically designed to survive the technology not working.

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AppDownCounterUptown4d ago

My building's app has been 'experiencing intermittent issues' since January. It's May. Intermittent is doing a lot of work in that sentence.

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SmartHome_Dummy_CLT2d ago

Update day 52: the app still doesn't work. I received an email from the tech vendor apologizing for 'disruption to our service quality.' I used a key to open my door like a person from the past. The $18 was charged again.

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My building's 'smart home system' has been down for 47 days. The app still charges $18/month.

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